Beyondexs Solutions Pvt Ltd

Kiosk

Customer to provide feedback,commend and rating for our products!

About kiosk

The KIOSK application is developed for customers to provide feedback on all our existing products. Customers can also give comments for our yet-to-be-launched products and provide ratings on aspects of our service such as amenities, staff behavior, atmosphere, cleanliness, etc. This feedback system is essential for maintaining customer satisfaction and improving the quality of our services.

In this application, we can have two modules: Admin and Customer modules.

In the Admin module, the administrators can download the products from the BI portal and upload the comments, feedback, and ratings provided by the users to the BI portal.
In the Customer module, customers can provide comments, feedback, and ratings.

Workflow - Admin & Customer

DOWNLOAD

It is a mandatory process for offline activities. Admin initiate the download process by pressing the download option in the side menu. This action retrieves products from the BI PORTAL and stores it in the local offline database.

COMMENT A PRODUCT

In this process, we capture customer details such as Name, Mobile Number, and Email ID. Subsequently, an OTP is sent to the provided Email ID. Then, we present a list of our existing products to the customer, who can select any item. Upon selection, the details of the chosen product are displayed, and the customer can proceed to comment on that specific product.

Workflow - Comment

RECOMMEND PRODUCT

In this process, we capture customer details such as Name, Mobile Number, and Email ID. Subsequently, an OTP is sent to the provided Email ID. Then, we present a list of our yet-to-be-launched products to the customer. They can choose any product, and its details are displayed. Customers can then provide recommendations or suggestions for that specific product. Additionally, if they wish to suggest new products, they can create new product suggestions as well.

Workflow - Recommend

RATE OUR SERVICES

In this process, we capture customer details such as Name, Mobile Number, and Email ID. Subsequently, an OTP is sent to the provided Email ID. Then, we present a list of our services to the customer. They can choose any service, and the customer can provide suggestions for that specific service, which will help us improve our services.

Workflow - Rate our services

UPLOAD

It is a mandatory, all offline customer comments, feedbacks and rating on our service and products could be uploaded to the BI PORTAL server. So that BI PORTAL will provide different analytical reports to the stake holders and decision makers to monitor and improve current business scenario.

RESET

In the Reset Screen, it will delete all data in local database and refresh with new product and services from the BI PORTAL. It will enable next cycle of feedback system from our customers.

MY PROFILE

It allows users to view and modify their personal information, preferences, and settings, such as their mobile number and password. Additionally, it provides the ability to change the password.

Need a demo? Call Chennai: +91 944 440 8804

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